Returns & Exchanges
We want you to be fully satisfied with your high-fidelity audio experience, which is why we offer a 30-day money-back guarantee on all authentic Sennheiser products. If your gear doesn't meet your expectations, you can return it in its original packaging for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to send back.
Print Your Label
Once your request is authorized, we will email you a prepaid shipping label and a Return Merchandize Authorization (RMA) document to include in the box.
Pack and Ship
Securely pack the electronics in their original retail packaging with all included accessories and cables, then drop the package off at any authorized carrier location.
Inspection and Refund
Our technicians will inspect the returned hardware for quality assurance, and your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing